WhatsApp & AI chatbot terms, explained plainly
No jargon. Straight answers for Kenyan business owners deciding whether this is worth setting up.
What is the difference between an AI chatbot and live chat?
Live chat needs a person available; an AI chatbot does not. A plain comparison of coverage, cost, quality and when each one is the right choice.
How much does an AI chatbot cost for a small business?
The four pricing models used by AI chat tools, the add-on trap that hides the real total, and what a small business should expect to pay.
How do I add an AI live chat widget to a WordPress site?
Add an AI live chat widget to WordPress in about five minutes: copy one script tag, paste it with a free header and footer plugin, and check it is live.
How do I get more Google reviews for my business?
Why most businesses have too few Google reviews, when to ask, how to ask, and what you must never do. Includes the rules on incentives.
How do you send bulk WhatsApp messages to customers without getting your number banned?
How to send bulk WhatsApp messages to customers the official way: approved templates, opt-in, Meta's daily messaging limits, and what gets numbers banned.
How does WhatsApp lead capture actually work?
A step-by-step look at how automated lead capture pulls a customer's name, phone number, and intent out of a normal WhatsApp conversation.
What is a WhatsApp chatbot, and how is a WhatsApp AI chatbot different from a rule-based bot?
What a WhatsApp chatbot is, how a WhatsApp AI chatbot differs from a rule-based bot, and when a WhatsApp bot makes sense for a small business.
What is a WhatsApp CRM?
What a WhatsApp CRM is, why the pipeline matters more than the contact list, and how a CRM differs from a support desk.
What is an AI chat widget?
What an AI chat widget is, how it differs from old-style live chat, what it costs, and what to check before putting one on your website.
What is an AI sales agent?
An AI sales agent goes further than a chatbot: it qualifies buyers, checks your live catalogue, and follows up on cold leads. Here is what that means.
What is conversation-based pricing?
How conversation pricing works, what counts as one conversation, how it differs from per-message and per-seat billing, and what to check before signing up.
What is database reactivation?
Database reactivation means contacting past customers who went quiet, using a list you already own. What it is, how to run it, and how not to spam.
What is lead response time and why does it matter?
Lead response time is the gap between a customer asking and you answering. Why the first reply usually wins the sale, and how to shorten the gap without hiring.
What is WhatsApp automation, and how do you automate WhatsApp for a business?
WhatsApp automation explained: what you can automate on WhatsApp Business, what needs the API, which tools do it, and what to automate first.
What is the WhatsApp Business API, what does it cost in Kenya, and how do you get it?
The WhatsApp Business API explained for Kenyan businesses: how it differs from the free app, Meta's per-message cost in KES, and how to connect your number.
How can a small business use WhatsApp for marketing?
WhatsApp marketing for small businesses: what works, what gets numbers banned, and how to turn WhatsApp chats into sales, follow-ups, reviews and referrals.